A study on decision system design of logistical service quality evaluation

• Main Authors: Hung-Tsang Yu, 俞宏昌
• Other Authors: chen-Tung Chen
• Format: Others
• Language: zh-TW
• Published: 2000
• Online Access: http://ndltd.ncl.edu.tw/handle/91128366347316966413

碩士 === 大葉大學 === 資訊管理研究所 === 88 === Service quality measurement is an important issue for logistical system. In general, the service quality measurement problem is adhered to uncertain and subjective data, and fuzzy set theory is adequate to deal with it. In the measurement process, it consists of both tangible and intangible factors. Combing the fuzzy set theory with grey relation analysis theory, a systematic evaluation model was proposed to measure the service quality of logistical system in this paper. And then, a decision support system was proposed in this paper to evaluation the logistical service quality. This decision system will help the logistical managers and customers to realize the level of the service quality, and to improve it rapidly and effectively.