A Comparative Study Between Revised SERVQUAL and Revised SERVPERF on Measuring Information Systems Service Quality
碩士 === 銘傳大學 === 資訊管理研究所 === 88 === Since proposed by Parasuraman, Zeithaml, and Berry in 1985, SERVQUAL is a good and widely used means for measuring service quality. However, it still exists a lot of disputes in the IS domain. An alternative instrument, namely SERVPERF, proposed by Cronin and Taylo...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Published: |
2000
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| Online Access: | http://ndltd.ncl.edu.tw/handle/10585087720014543003 |