顧客對等待時間之知覺研究
碩士 === 中國文化大學 === 觀光事業研究所 === 88 === Waiting is a common phenomenon in daily life. For most customers, waiting for service is generally perceived to be a negative experience; and for business, having customers wait might lead to negative evaluations of service performance and image. Thus, how custo...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2000
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| Online Access: | http://ndltd.ncl.edu.tw/handle/21247989510860000108 |