The Relationships Among Consumers'' Characteristics,Their Behavior Toward Service Failure and Expected Recovery Tactics.
碩士 === 中國文化大學 === 觀光事業研究所 === 88 === Service quality and customer satisfaction have been the focus of discussion and study for the recent years. Though there are studies examining consumers’ reactions to service failure and their typology, however, consumers’ reactions to restaurants’ service failu...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2000
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| Online Access: | http://ndltd.ncl.edu.tw/handle/47008420499133722750 |