A Study on Service Quality of Food Service-A case study in the restaurant for students of National Yunlin University of Science and Technology

• Main Authors: Chi-Bin Fan, 樊期斌
• Other Authors: Chao-Yu Chou
• Format: Others
• Language: zh-TW
• Published: 2000
• Online Access: http://ndltd.ncl.edu.tw/handle/88920240606558731764

碩士 === 國立雲林科技大學 === 工業工程與管理研究所 === 88 === In great progress of the industries and the type of family has changed , the opportunity that people eat outside increase rapidly. Many students go to college far away home , so they always eat outside , and the chances that they eat at the students’ restaurants is at most. Students today are not the same as before . For instance , they don’t like food unattractive . Students’ restaurants how to make students satisfactory, it an important topic for study. This study uses the method which evaluates service quality of service industries to investigate students’ attitude for the students’ restaurants and offers some suggestions by the method of quality function deployment to the college students’ restaurants, expected to college students’ restaurants could supply much better service quality for students. In the method of quality function deployment, this paper uses fuzzy measure and fuzzy integrals to avoid the independent problem by subjectively judging from personal opinion. In this article , the facilities of little restaurant of national yunlin university of science and technology should be improved first,the taste of the bigger one should be improved first.