The Development of the Customer Satisfaction Measurement Instrument for Internet Banking
碩士 === 國立中正大學 === 資訊管理學系 === 89 === The purpose of this study is to develop the customer satisfaction measurement instrument for the internet banking based on literature review and survey data. The research framework of this study was proposed based on the the instrument proposed by Doll & Trokz...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2001
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| Online Access: | http://ndltd.ncl.edu.tw/handle/67854906644378180284 |