The Study of Customer Relationship Management Reference Model
碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 89 === In accordance with 80/20 rule, the 80 percent revenue of business originate from 20 percent customer, so how to know customer needs, discover customer value, develop customer strategies becomes a hot topics for business competition. The customer relationshi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2001
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| Online Access: | http://ndltd.ncl.edu.tw/handle/99592209018971331589 |