The Study of Customer Relationship Management Reference Model
碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 89 === In accordance with 80/20 rule, the 80 percent revenue of business originate from 20 percent customer, so how to know customer needs, discover customer value, develop customer strategies becomes a hot topics for business competition. The customer relationshi...
Main Authors: | Chun-Jung Chang, 張俊榮 |
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Other Authors: | Ming-Kuen Chen |
Format: | Others |
Language: | zh-TW |
Published: |
2001
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Online Access: | http://ndltd.ncl.edu.tw/handle/99592209018971331589 |
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