Research on the development and application of a questionnaire that uses the gaps model to evaluate junior high school service quality.
碩士 === 國立暨南國際大學 === 教育政策與行政研究所 === 90 === This research uses the concept of P.Z.B. (Parasuraman, Zeithaml, and Berry)’s gaps model of service quality. Through an investigation of notions about school service quality, and using the ServQual measurement model, we built up an idea of what constitutes m...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2002
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| Online Access: | http://ndltd.ncl.edu.tw/handle/28459441401459473042 |