The implementation and strategy decisions for customer satisfacion
博士 === 國立交通大學 === 工業工程與管理系 === 90 === ABSTRACT The importance of Customer satisfaction (CS) is formally emphasized by International Standards Organization (ISO) and national quality award in each country. The implementation of the CS activity becomes an important strategy and issue for en...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2002
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| Online Access: | http://ndltd.ncl.edu.tw/handle/07888700589281416973 |