Research on the internal customers’ satisfaction with their boundary spanning roles in service industries─ As an example for convenience chain stores.
碩士 === 國立高雄第一科技大學 === 行銷與流通管理所 === 90 === Growing emphasis in service quality, the customers and service providers both want to display the best performance in service encounters. The highest qualified employees which provide good service to customers have been the key success factors to surpass the...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2002
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/91309492098786241201 |