A Voice of Customer(VOC) Oriented Engineering Change Evaluation System

• Main Authors: Chang Shi-Zhi, 張適至
• Other Authors: C. Ou-Yang
• Format: Others
• Language: zh-TW
• Published: 2002
• Online Access: http://ndltd.ncl.edu.tw/handle/62799529899086519863

碩士 === 國立臺灣科技大學 === 工程技術研究所自動化及控制學程 === 90 === Abstract The research aims to establish an analysis system to assist engineering change according to customer voice. There are many reasons causing engineering change. Among those, service cost and maintenance cost are two of the major factors that a customer might be considered while selecting product. Therefore, this research applied these factors to evaluate the candidate EC projects. In this work, a framework integrating several methodologies to translate the voice of customer (VOC) to proper engineering change (EC) project was proposed. This framework takes VOC as input, and applies the concept of Quality Function Deployment (QFD) and Failure Mode & Effect Analysis (FMEA) to identify the candidate components for EC. Then, the Design for Serviceability (DFS) was used to evaluate the sensitivity of the maintenance cost for the selected components. Finally, a prototype EC project selection system applying the proposed concepts was also developed.