A Voice of Customer(VOC) Oriented Engineering Change Evaluation System
碩士 === 國立臺灣科技大學 === 工程技術研究所自動化及控制學程 === 90 === Abstract The research aims to establish an analysis system to assist engineering change according to customer voice. There are many reasons causing engineering change. Among those, service cost and maintenance cost are two of the major factor...
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ndltd-TW-090NTUST1460062015-10-13T14:41:13Z http://ndltd.ncl.edu.tw/handle/62799529899086519863 A Voice of Customer(VOC) Oriented Engineering Change Evaluation System 以顧客需求為導向的設計變更評估系統 Chang Shi-Zhi 張適至 碩士 國立臺灣科技大學 工程技術研究所自動化及控制學程 90 Abstract The research aims to establish an analysis system to assist engineering change according to customer voice. There are many reasons causing engineering change. Among those, service cost and maintenance cost are two of the major factors that a customer might be considered while selecting product. Therefore, this research applied these factors to evaluate the candidate EC projects. In this work, a framework integrating several methodologies to translate the voice of customer (VOC) to proper engineering change (EC) project was proposed. This framework takes VOC as input, and applies the concept of Quality Function Deployment (QFD) and Failure Mode & Effect Analysis (FMEA) to identify the candidate components for EC. Then, the Design for Serviceability (DFS) was used to evaluate the sensitivity of the maintenance cost for the selected components. Finally, a prototype EC project selection system applying the proposed concepts was also developed. C. Ou-Yang 歐陽超 2002 學位論文 ; thesis 85 zh-TW |
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碩士 === 國立臺灣科技大學 === 工程技術研究所自動化及控制學程 === 90 === Abstract
The research aims to establish an analysis system to assist engineering change according to customer voice. There are many reasons causing engineering change. Among those, service cost and maintenance cost are two of the major factors that a customer might be considered while selecting product. Therefore, this research applied these factors to evaluate the candidate EC projects.
In this work, a framework integrating several methodologies to translate the voice of customer (VOC) to proper engineering change (EC) project was proposed. This framework takes VOC as input, and applies the concept of Quality Function Deployment (QFD) and Failure Mode & Effect Analysis (FMEA) to identify the candidate components for EC. Then, the Design for Serviceability (DFS) was used to evaluate the sensitivity of the maintenance cost for the selected components. Finally, a prototype EC project selection system applying the proposed concepts was also developed.
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C. Ou-Yang |
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C. Ou-Yang Chang Shi-Zhi 張適至 |
author |
Chang Shi-Zhi 張適至 |
spellingShingle |
Chang Shi-Zhi 張適至 A Voice of Customer(VOC) Oriented Engineering Change Evaluation System |
author_sort |
Chang Shi-Zhi |
title |
A Voice of Customer(VOC) Oriented Engineering Change Evaluation System |
title_short |
A Voice of Customer(VOC) Oriented Engineering Change Evaluation System |
title_full |
A Voice of Customer(VOC) Oriented Engineering Change Evaluation System |
title_fullStr |
A Voice of Customer(VOC) Oriented Engineering Change Evaluation System |
title_full_unstemmed |
A Voice of Customer(VOC) Oriented Engineering Change Evaluation System |
title_sort |
voice of customer(voc) oriented engineering change evaluation system |
publishDate |
2002 |
url |
http://ndltd.ncl.edu.tw/handle/62799529899086519863 |
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