A Study of Employees'' Gender-Job Congruent and Customer Satisfaction .
博士 === 中國文化大學 === 國際企業管理研究所 === 90 === Customers’ satisfaction is always a hot pursuit of business operations and a focus of academic researches. Oliver’s (1980)”Expectation Disconfirmation” model is the major model of customers’ satisfactions in our literature survey. It stated that customers felt...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2002
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| Online Access: | http://ndltd.ncl.edu.tw/handle/64173612454085642792 |