The Impact of Customer Characteristics on the Evaluation of Waiting Quality ─Case Study of Waiting Lines in Hospital
碩士 === 靜宜大學 === 企業管理研究所 === 90 === This evaluation has accepted the basic foundation and concepts of the Multiple-Item Waiting Scale and later transformed into a medical focused survey. A direct method approach has been adopted to evaluate factors related to consumer''s personality charact...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2002
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| Online Access: | http://ndltd.ncl.edu.tw/handle/89409952139441275384 |