A Study of the Emotional Labor, Emotional Labor Loading and Job Outcome-Emotional Intelligence and Job Characteristics as Moderators

碩士 === 靜宜大學 === 企業管理研究所 === 90 === The Purpose of this study is to explore the moderating effects of emotional intelligence and job characteristics on the relationships between the emotional labor loading and job outcome(the later including emotion exhaustion, job satiation and job performance). The...

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Bibliographic Details
Main Authors: Li-Fang Man, 滿莉芳
Other Authors: Bi-Fen Hsu
Format: Others
Language:zh-TW
Published: 2002
Online Access:http://ndltd.ncl.edu.tw/handle/00102709596658752121