Evaluating the Role of Service Qualify in Hospital Competition in Major Hospitals of Both Sides of Taiwan Strait in Post-WTO era
碩士 === 靜宜大學 === 企業管理研究所 === 90 === This thesis research is to study the role of service quality as a factor in hospital competitions. Using the concept of Cronin and Taylor’s(1992), emphasizing the execution of service quality procedures – the performance, a questionnaire called SERVPERF evaluation...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2002
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| Online Access: | http://ndltd.ncl.edu.tw/handle/40124773538857424880 |