The Service Encounters of the Hotel Industry: Comparison of the Viewpoint among Manager, Employee and Customer
碩士 === 大葉大學 === 事業經營研究所 === 91 === In service encounter settings, many viewpoints frequently involve including customer, employee and manager. This study explores and compares with differences of these three perceptions. Previous researches had completely defined the groups and categories of custome...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/09843429550066763983 |