A Study of the Relationship Between Organizational Climate and Service Quality from the Perspective of Displayed Positive Emotions and Job Satisfaction.---Using Clothing Retail Stores as an Example.
碩士 === 輔仁大學 === 織品服裝學系 === 91 === Dawkins (1990) expressed that increasing service quality has been the most important key to success and survival in nowadays-competitive environments. Since 1980’s, management started to emphasize developing service tactics. Providing the service quality...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/55572260721995867271 |