An Investigation on the Customer Satisfaction of Telecom Call Center：The Case of ChungHwa Telecom in Kaohsiung Area
碩士 === 義守大學 === 管理科學研究所 === 91 === Chunghwa Telecom established a telephone service center (also called Call Center) on March 1, 2001. Since then, users’ satisfation has never been investigated. The purpose of this research was to study the relationship between the degrees of customer satisfaction...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/13275021583958237568 |