The relationship between Service Quality and Customer Trust: A study in diferent Relationship Phase
碩士 === 銘傳大學 === 國際企業學系碩士班 === 91 === A focal issue of this research has been the effect of service quality on the establishment of customer trust. The service quality is divided into tangibles, reliability, assurance, empathy and responsiveness. Because the age of technology information changes, the...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/50004792812905737842 |