An Investigation on Service Blueprint, Service Failure and Service Recovery - The Restaurant Cases
碩士 === 銘傳大學 === 管理科學研究所碩士在職專班 === 91 === ABSTRACT The aims of this paper are two. The first purpose is to investigate the service delivery process on the service blueprint, service gap, and service failure. The second purpose is to investigate the relationship among service failure, ser...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/03848293595752380455 |