A Study in Relationship among Service Quality , Network Literacy , Customer Satisfaction and Brand Loyalty — The Case of ADSL Service in HiNet
碩士 === 國立成功大學 === 企業管理學系碩博士班 === 91 === The open Internet service market causes the ISP business to be competitive and obvious and each ISP company invests an amount of cost to gain more customers. As a result of the increase in consumer consensus , most ISP companies are dedicated to create a varie...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/56209266837491875205 |