The Relationship of Service Quality, Customer Satisfaction and Customer Loyalty in the Industry of Hypermarkets─Take Tainan Metropolitan for Example
碩士 === 國立成功大學 === 企業管理學系碩博士班 === 91 === In recent years, hypermarkets have transformed its business model from “Quantity” to “Quality” ,due to the changes of legislation and the impetus of free market. Although their continuous efforts did improve many services, consumers didn’t receive the same fee...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/83827735902499262707 |