THE RELATIONSHIP STUDY OF HOSPITAL SERVICE QUALITY AND INPATIENTSATISFACTION-A CASE OF CERTAIN DISTRICT TEACHING HOSPITAL IN CHIAYI
碩士 === 南華大學 === 管理研究所 === 91 === The purpose of this study is to establish the customer(patient) satisfaction model of hospital inpatient. 37 variables are used to measure customer，s service expectation and perceived service performance.To analyze the difference of attitudes to satisfaction among...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/05824771678918504287 |