The Classification of Complaint Behavior and the Key Antecedents of Complaint Intentionon on Internet Shopping
碩士 === 南台科技大學 === 企業管理系 === 91 === One of the major purposes for this papper is to investigate the key antecedents of Internet shoppers’ complaint intentions and to study the different antecedent relationships of differnet complaint intentions. The vital purpose is to identify the consumer complaint...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/46601077671162487768 |