Exploring the Influential Factors of Hospital Employees'' Customer-Oriented Behavior
碩士 === 臺北醫學大學 === 醫務管理學系 === 91 === Facing a very competitive healthcare market, hospital administrators need to improve the quality of health services by understanding and enhancing their employees’ customer-oriented behavior, and by improving the interrelationships between employees and patients....
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/13847144044051799770 |