A Study on Forecasting Incoming Calls to the Customer Service
碩士 === 元智大學 === 資訊管理研究所 === 91 === In the recent years, increasing numbers of the enterprises are investing in customer service implementation strategies and practices. Hence the call center plays a important role in an interactive channel between the enterprises and their customers. In this researc...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2003
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| Online Access: | http://ndltd.ncl.edu.tw/handle/75848751577467224679 |