The Study of Service Failure and Service Recovery to the Management of the Sells the Field Service — A Case Study of the Service Side
碩士 === 大葉大學 === 工業關係學系碩士班 === 92 === This research is based on depth interview and in the perspective of the service attendants, discussing effective amending methods and studying the market service attendants. Expect to discovery whole new concepts of service management. Service Industr...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/25201555358714027728 |