The Effects of Information Technology Services on Service Quality and Relationship Quality in Hotel Industry
碩士 === 大葉大學 === 工業關係學系碩士班 === 92 === In order to remain competitive advantages, service providers are increasingly offering their customer more information technology (IT) service options. These service options are expected to help service providers improve their service quality, financial performan...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/24011126900464562147 |