The Research of ISP Customer Churn Prediction Model
碩士 === 銘傳大學 === 資訊管理學系碩士在職專班 === 92 === This research uses four constructs with 14 variables to build a customer churn prediction model. The constructs are customer classification, customer satisfaction, customer loyalty, and service quality. At first, samples are collected through eliminating inco...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/r5w28g |