Performance Evaluation System of Customer-Services Call Center:Road-Side Service Company (Hsiang Shuo Enterprise Co.), as an example
碩士 === 國立交通大學 === 管理學院高階主管管理碩士學程 === 92 === With respect to many enterprises, customer-services call center is the closest unit to their clients and customers other than sales departments. The importance of evaluating the performances of customer-services call center is always neglected by many rese...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/33999647734759546242 |