The Impact of Perceived Fairness on Post-complaint Intention:An Examination of SST Service Failures
碩士 === 國立高雄第一科技大學 === 行銷與流通管理所 === 92 === The ‘drive for efficiency’ has become critical in this present age, and self-service technologies (SSTs) have become an indispensable tool for achieving operational results. Firms that “outsource” portions of their service offering to their end customers us...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Published: |
2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/68247697774534760234 |