Customer Satisfaction and the Dimensions of Service Quality ─An Empirical Study of Home-Delivery Industry
碩士 === 國立臺北大學 === 企業管理學系 === 92 === Home-delivery industry is developing quickly in recent years. It not only transports, but also emphasizes service quality as its performance. Because service quality of the post is inferior in delivering small package, consumers turn to home-delivery industry grad...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/96245301246615954388 |