The Influence of Perceived Organizational Support on Service Recovery Performance of Customer Service Representatives in Call Centers of Issue Banks: A Study of Affective Mediating Procedure
碩士 === 國立臺灣科技大學 === 企業管理系 === 92 === The main purpose of this study is to investigate whether there is an affective mediating procedure between perceived organizational support and service recovery performance of customer service representatives in call centers of issue banks. Thirteen ca...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/17658092748628251501 |