A research on the influence of multi-channel of CRM to customer satisfaction: An example of the cellular phone industry.
碩士 === 世新大學 === 資訊管理學系 === 92 ===
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/06498628672693830459 |