台鐵顧客滿意度相關因素分析
碩士 === 國防大學中正理工學院 === 兵器系統工程研究所 === 94 === ABSTRACT This research studies TRA’s current customer satisfaction (CS) survey, analyzes customer perception of the quality of a passenger transportation system, and then sum up species of factors that effect TRA’s customer satisfaction (CS) . Based on the...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/55873040701135508860 |