A Study of Relationship among Service Quality, Relationship Quality and Customer Loyalty─An Empirical Study of SHIN KONG MITSUKOSHI in Tainan
碩士 === 長榮大學 === 企業管理學系碩士班 === 93 === In recent years, the retail business moves towards maximization and chain going along with the economic development and the change of life style in Taiwan. Since the shopping center was established in succession in 1999, department stores face more and more fierc...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/95832733122745537924 |