How the Customer Complaints Affect Customer Loyalty--:A Case of One Logistics Firm in Taiwan
碩士 === 朝陽科技大學 === 工業工程與管理系碩士班 === 93 === The conceptual framework of this study is based on the ACSI (American Customer Satisfaction Index) model from ACSI technical committee in 1996. This study would like to use ACSI model to test and verify the hypotheses and relationships among the point of view...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/jmn42r |