A Case Study of the Implementation of Customer Knowledge Management in Telecommunication Industry
碩士 === 輔仁大學 === 資訊管理學系 === 93 === The purpose of this study is to investigate issues related to the application of customer knowledge management in telecommunication industry, including: the customer knowledge source, the approach of customer knowledge capture, the customer knowledge transfer, the c...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/14003009079447148085 |