An Application of Quality Function Deployment Combining Design of Experiment and Grey Relational Analysis in the Service Quality Improvement–A Case of Three BookStores in Kaohsiung City Area
碩士 === 國立高雄應用科技大學 === 工業工程與管理系碩士班 === 93 === With the diversification of the society, the competition of the service trade is fiercer than ever. How to promote customer satisfaction is the key to an enterprise's survival continuously or not. The successful operation of an enterprise is restrict...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/09130770133201666357 |