Service Encounter Elements and Customer Satisfaction
碩士 === 銘傳大學 === 管理研究所 === 93 === The study takes the high-contact services, medium-contact services and low-contact services industries as examples, which are five-star hotel, fast food chain and automobile maintenance, to investigate the relationship among the interaction between contact personnel...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/q6pauu |