| Summary: | 碩士 === 銘傳大學 === 管理研究所 === 93 === In this study, a total of 408 questionnaire samples were collected from front-line service employees at international tourist hotels in Taiwan, using job characteristics, job satisfaction and organizational commitment as independent variables, and turnover intention as a dependent variable to probe into the relationship among job characteristics, job satisfaction, organizational commitment and turnover intention.
Based on the results of this study, this research concludes by giving the following five suggestions for enterprises to reference: (1) pay attention to job design in order to raise the level of job performance, (2) recruit new employees to replace unsuitable ones, (3) respect employees’ organizational commitment, (4) praise employees at right time and right place to give them job satisfaction, and (5) respect employees’ demographic factor. This research suggests that enterprises make hotel front-line service employees understand what their jobs are all about and decrease employees’ job turnover using the suggestions mentioned above.
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