A Study on Relationships among Service Failure. Customer Complaint, Service Recovery and Customer Satisfaction in Mass Rapid Transit System.
碩士 === 銘傳大學 === 觀光研究所碩士在職專班 === 93 === It has been more than ten years, since the Mass Rapid Transit System (MRT) in Taipei was planned, constructed and began to operate. Numerous manpower and resources were devoted to the construction and Taipei City had experienced an unprecedented dark age of...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/63p838 |