IT Service Management: Context-aware Knowledge Support for Incident Management
碩士 === 國立交通大學 === 資訊管理研究所 === 93 === Information Technology Service Management (ITSM) regards IT as a service to manage IT from service-oriented perspective, whereas enterprises can raise their competence through high quality IT Services. ITIL has defined several processes of managing IT services t...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/78668525526569359108 |