The Research on the Service Quality of Social Welfare Institutions - A Case of Nursing and Accommodation Institutions in Taichung City
碩士 === 國立彰化師範大學 === 商業教育學系 === 93 === Abstract This research using a conceptual model of service quality propounded by Parasuraman, Zeithaml & Berry (PZB) to analysis the differences between the expected service quality and the perception of perceived service quality from service staff (commissi...
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| Format: | Others |
| Language: | zh-TW |
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2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/36073022433590916926 |