A RESEARCH OF RELATIONSHIP AMONG SERVICE QUALITY, RELATIONSHIP QUALITY AND CUSTOMER SATISFACTION：AN EXAMPLE OF TAIPOWER CENTRAL REGION CALL CENTER
碩士 === 國立臺北大學 === 公共行政暨政策學系碩士在職專班 === 93 === In order to upgrade service performance, the public-owned utility emulated the private enterprise strategy of “customer oriented” and regarded the public as customers to plan and implement service marketing. As we know, the service marketing is on the bas...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/88035470270939066464 |