The relationship between service guarantee, justice theory, and post-recovery satisfaction
碩士 === 中國文化大學 === 國際貿易學系碩士班 === 93 === A well service recovery can recover the dissatisfaction producing by service failure, develop good reputation, improve delivery process, and enhance customers’ satisfaction. On contrary, a poor service recovery would increase customer dissatisfaction and dam-ag...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/46271529827171933414 |