The effect of emotional labor, emotional exhaustion and productivity.
碩士 === 中國文化大學 === 國際貿易學系碩士班 === 93 === Act of expressing socially desirable emotional is the basis for emotional labor (Ashforth and Humphrey, 1993). Customer Service Representatives (CSRs) play as key roles between organizations and customers (Bennington, Cummane, and Conn, 2000). Although CSRs are...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2004
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| Online Access: | http://ndltd.ncl.edu.tw/handle/fq6hqw |