The Relation among Internal Marketing, Customer Orientation, Organizational Commitment and Job satisfaction :Typical and Atypical Restaurant Service Employees

碩士 === 世新大學 === 觀光學研究所(含碩專班) === 93 === Internal marketing(IM)is conceptualized treating employees as customers. Its object is to get “motivated and customer conscious employees”. Research suggests that the hospitality firms have IM can enhance service quality. It is also proved that the successful...

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Bibliographic Details
Main Authors: Chuo-Chi Yu, 游倬奇
Other Authors: Pin-Chyuan Hwang
Format: Others
Language:zh-TW
Published: 2005
Online Access:http://ndltd.ncl.edu.tw/handle/73707263928767079732