The Effects on Customer Satisfaction in Service Encounter:The Mediating Role of Relationship Learning

碩士 === 南台科技大學 === 企業管理系 === 93 === In recent years, service industries have experienced dramatically progressing and rapidly growing. In terms of service industries, no matter finance, restaurant, medical or travel, all are related to our daily life. Especially for high contact industries, the inten...

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Bibliographic Details
Main Authors: Pei-Ching Li, 李佩靜
Other Authors: Yi-Ping Lin
Format: Others
Language:zh-TW
Published: 2005
Online Access:http://ndltd.ncl.edu.tw/handle/19467732260178121012